Had a nice summer flying on crowded, often-delayed planes and being charged extra for every conceivable service ranging from checked bags to sitting in an exit row to talking to a customer service agent on the phone? Well, at least you earned all those airline miles, as you carefully selected trip routings that permitted you to fly on the airline to which you consistently show your loyalty. Too bad that loyalty isn’t reciprocated.
Airline mileage programs are designed to be psychologically attractive, even addictive, to customers. But as their benefits have decreased, so too has passenger loyalty.