“The companies featured in Hidden Value provide outstanding case studies for leaders who want to learn how to inspire loyalty among customers and employees, leaders ho understand that loyalty remains the hallmark of great organizations.”
—Frederick F. Reichheld, Bain Fellow, Bain & Company, and Author of The Loyalty Effect
“In this insightful book, O’Reilly and Pfeffer present powerful examples of companies that live their values and value their people—and are extraordinarily successful. The authors demonstrate authoritatively both how and why this approach works. Hidden Value is for anyone who wants to create a great, enduring company.”
—Jerry I. Porras, Lane Professor of Organizational Behavior and Change, Stanford Business School, and Coauthor of Built to Last
